We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in new and unused condition, in the original packaging, unworn, unwashed, without any alterations, and with all original tags and labels attached.
To return an item, please contact us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number and the address of our returns center. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase or order number, then mail your return.
Please note that you will be responsible for all return shipping charges unless the item you received was defective or was damaged during shipping. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on statement, depending on your form of payment. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Clearance items
- Custom products.
If you have any questions concerning our return policy, please contact us.